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Desk support

A robust customer support is the pillar of any business that provides products and services to customers. Customers are going to have issues. They are the going to have questions. Products and services may develop snags. Whenever customers and clients are in a quandary, they contact your support personnel via multiple means including email, chat, instant messaging or phone call.

Maintaining a support staff that is adept at providing desk support services via multiple means can be an expensive operation to run. This is where we can help.

We have a trained staff. We have the infrastructure. We have all the technologies that you need to provide real-time support for your customers and clients.

Our support staff can provide assistance through the following channels

Customer portal

Case tracking system

Instant messaging apps

Social networking messengers

Conventional telephone

Email

We can provide desk support for single or multiple services. We can easily tailor our support services based on your requirement – we can provide support during fixed hours or 24 x 7.

Our support staff can provide support for software products, hardware and gadgets, electrical appliances, services industry and any other industry that requires handholding and resolution using different modes of communication. We provide complete solutions for tier 1, 2, three issues and problems.

Some of our main support activities include

Hardware troubleshooting

Software support

Video-based consulting

Creating knowledge base

Point of contact support

Operations and logistics support

Feel services support

Business process outsourcing services

We can perform all the essential business tasks remotely if those tasks can be performed by Internet, VOIP and computers. No need to hire in-house staff. Our BPO services work on contract basis so you pay for only what you get.

In a digitally disrupted market you need to optimize your operational costs and one of the best ways of achieving this is outsourcing your requirements as much as possible. One of the biggest benefits of business process outsourcing is that you needn’t worry about maintaining an in-house staff and spending money on running the operations within your own premises because most of the things are being handled by a remote team having its own office space and its own software and hardware. This may include both back-office and front office operations. From digital marketing to finance management, we provide a wide range of BPO services.